{"Assets":{"Script":["/static/js/kb-static.js"],"Style":["/static/lib/github-markdown.css"]},"Error":null,"Page":{"Created":"2019-10-23 14:03:01","Heading":"Talgara Privacy Statement","ID":588,"Markdown":"# Introduction\nThis Privacy Statement is the privacy policy of Talgara Management as required by the Privacy Act 1988 (Cth).\n\nTalgara Management is an Australian registered company and has operations in Alstonville, Sydney and Melbourne. All client processing and client services are undertaken by members of our teams located in these offices.\n\nTalgara Management is committed to complying with the requirements of the Privacy Act 1988 as amended from time to time (\u2018Act\u2019). The core requirements of the Act are set out in the Australian Privacy Principles (APPs). The APPs set out how an organisation such as Talgara Management should collect, hold, use, and disclose personal information. The APPs also give you a right to know what information an organisation holds about him or her, and a right to correct it if it is wrong. The APPs can be found on the website of the Office of the Australian Information Commissioner at [oaic.gov.au](http://oaic.gov.au).\n\nIn this Privacy Policy, \"Talgara Management\" means Talgara Management Pty. Ltd. ABN 11 629 247 543 and \u201cyou\u201d or \u201cyour\u201d means any customer, person, firm, company, government body or other entity who provides personal information to Talgara Management or accesses or uses the websites [talgara-management.com.au](https://talgara-management.com.au), [softwarenorth.com.au](https://softwarenorth.com.au), [trimicro.com.au](https://trimicro.com.au) and [trionline.com.au](https://trionline.com.au). \"We\" or \"us\" refers to Talgara Management.\n\nTalgara Management is a Bureau services provider. Our services include payroll, client billing and management services (using TriMicro applications) and we also undertake sales, training, help and support services for TriMicro Software on behalf of Software North Pty Ltd.\n\nThis privacy policy applies only to external Personal Information and information about residents and home care consumers of our clients provided to us by our clients. Talgara Management manages, collects, holds and has access to different categories of information depending on the services being provided.\n\n> Note: This Policy does not apply to Talgara Management\u2019s employee records.\n\nBy visiting our website or using any of our products or services or providing us with your personal information, you agree to your personal information being collected, held, used and disclosed as set out in this Privacy Policy. You agree that this Privacy Policy will apply to Talgara Management\u2019s collection and use of all personal information you provide to Talgara Management, including information relating to your employees.\n\n# Collection of Information\n\nAs Talgara Management does not transact directly with clients\u2019 employees, or residents and home care consumers of our clients, it expects its clients to be committed to complying with the requirements of the Privacy Act and to obtain the consent of the individual for the collection, use, and disclosure of the individual\u2019s personal information to and by Talgara Management. It also asks its clients to have regard to the information in this privacy statement in making its own disclosures to employees under the Privacy Act.\n\nBy providing Talgara Management with personal information, you warrant that:\n\n- you are authorised to provide such information to Talgara Management for the purposes set out in this Privacy Policy;\n- the information is collected lawfully;\n- any personal information of a third party you provide to us is collected with the express consent of that third party; and\n- the collected information is current and accurate.\n\nWe manage and store a range of organisational, financial and personal information on your behalf to enable us to provide the services we provide, payroll processing for example. This information is used for the completion of these activities and is made available to other parties as required to fulfil our service requirement. (For example, transmitting direct credit files to our bank, sending your tax details to the Tax Office, sending payroll deduction schedules to deduction agencies).\n\nWe will endeavor to only collect information that is necessary and relevant to allow us to provide our Bureau services, develop and promote TriMicro software and to assist us with complying with our legal and regulatory obligations. Without these details we would not be able to carry on our business and provide our services to you. Any data or personal information you provide to us and collected by us is at all times subject to our terms and conditions and our privacy policy. We will not transfer your information without your permission.\n\nWhere you provide personal information to us electronically (including over the internet) Talgara Management cannot warrant the security of any information during transmission and you do so at your own risk.\n\nTalgara Management may collect information from or about you including:\n\n- Client contacts: Talgara Management collects contact information from or about clients or prospective clients, including you're working for clients or prospective clients, and records details of interactions with clients and prospective clients. This could include:\n - Contact information - information that allows Talgara Management to communicate with the client, such as their name, username, mailing address, telephone numbers, email address or other addresses that allow Talgara Management to send messages.\n - Relationship information - information that helps Talgara Management do business with the client, such as the types of products and services that may interest the client, information on the organisation\u2019s size, geographic locations, creditworthiness and demographics.\n - Transaction information - information about how the client interacts with Talgara Management, including purchases, inquiries, customer account information, and information about how the client uses the Talgara Management websites and applications\n- Applicants for jobs at Talgara Management: Talgara Management collects contact details, employment history and other background information as required and as permitted by law.\n\nIn the conduct of its business, Talgara Management manages for our clients, the following types of information that our clients gather and provide to us to enable us to provide our services:\n\n- Employees of Talgara Management\u2019s Clients: Talgara Management generally manages personal information such as the individual\u2019s name, address, e-mail address, user ID, banking details, date of birth, payroll details, and employment-related information such as salary details, superannuation contributions, Tax File Number, relevant awards and PAYG withholding tax.\n- Residents and Home Care consumers of our clients' businesses: Talgara Management generally manages resident identifying information, banking details, medical and service requirement information about the residents and Home Care receivers of our clients to enable our clients to conduct their business.\n- Financial, legal and banking information of our clients: Talgara Management generally manages company information specific to the client, so it can perform its business and fulfil its legal and financial requirements.\n\nIn the conduct or our Bureau service, Talgara Management may use any of the above client information to assist the client to perform its payroll, rostering, billing, financial and legal functions.\n\n# Access to our cloud\nWe may collect Web Site Statistics (log files) for the purposes of site usage and summary statistics, performance measurements, security, and improving our site.\n\nWhen a client or prospective client interacts with Talgara Management such as registering on a Talgara Management or TriOnline website, signing up to receive a newsletter, or making a purchase, we will ask for very limited personal information: Facility Name, Name, email address, phone number or some other contact information. Talgara Management also collects transaction information: when products or services are purchased from Talgara Management, when visiting Talgara Management\u2019s website, using Talgara Management applications or contacting Talgara Management, such as for customer service purposes.\n\n# Holding personal information\nWe hold personal information electronically and/or in printed form. Talgara Management exercises great care to protect the personal information that it holds from unauthorised access, loss, misuse, modification or disclosure. For the personal information we hold electronically we take reasonable security measures using industry standard techniques including firewalls, secure logon processes, encryption and intrusion monitoring technologies. For the information we hold in printed form, we have in place reasonable confidentiality procedures and we also take reasonable security measures. We also require our Service Providers to hold personal information securely.\n\nInternally, Talgara Management restricts access to personal information to employees or parties who need access to the information in order to do their jobs. These employees or parties are limited in number, and are committed to maintaining confidentiality.\n\nTalgara Management will safeguard your information in our highly secure database for as long as is necessary, and will securely destroy it when it is no longer useful to us. We do not sell, trade or rent your information to other parties. We will not send unsolicited messages to these email addresses.\n\nTalgara Management reviews its security arrangements from time to time, as it deems appropriate.\n\n# Use and Disclosure of Information\nTalgara Management deals with personal information for a number of purposes, such as:\n\n- Providing payroll services\n- Billing and account management\n- Internal business operations such as planning, product development, research, and reporting to Talgara Management related bodies corporate\n- Fulfilling requests for products or services and for related activities, such as product and service delivery, customer service, account management, support and training and to provide other services related to the relationship with Talgara Management\n- Administering surveys and other promotional events\n- Determining eligibility for certain products, services or offers\n- Providing additional information that may be of interest, such as Talgara Management news and announcements and technical service bulletins; and\n- Managing Talgara Management\u2019s everyday business needs, such as payment processing and financial account management, product development, contract management, website administration, forum management, fulfilment, analytics, security and fraud prevention, corporate governance, reporting and legal compliance, and business continuity.\n\nTalgara Management understands that individuals do not want Talgara Management to provide their personal information to third parties for their own marketing purposes. Talgara Management limits its sharing of your personal information as follows:\n\nIn using personal information, Talgara Management may need to disclose personal information to various third parties, such as the Australian Taxation Office, other governmental agencies as required by law, banks/financial institutions, superannuation funds, health funds, or contracted service providers.\n\nTalgara Management may share personal information with its service providers, who are bound by law or contract to protect the personal information and only use the personal information in accordance with Talgara Management\u2019s instructions.\n\nTalgara Management may disclose personal information where needed to affect the sale or transfer of business assets, to enforce Talgara Management\u2019s rights, protect Talgara Management property, or protect the rights, property or safety of others, or as needed to support external auditing, compliance and corporate governance functions. Talgara Management may also disclose personal information when required or authorised to do so by law.\n\nNote that Talgara Management may also use and disclose information about you that is not personally identifiable. For example, Talgara Management may publish reports that contain aggregated and statistical data about Talgara Management\u2019s clients. These reports do not contain any information that would enable the recipient to contact, locate or identify you. These reports also do not contain any identifiable company information.\n\nThe collection, use and disclosure of personal information may be required or authorised under various Commonwealth and State laws, including:\n- The Income Tax Assessment Acts\n- Superannuation Guarantee (Administration) Act 1992 (Cth)\n- Fair Work Act 2009 (Cth)\n- Payroll Tax Acts\n- Long Service Leave Acts\n- Occupational Health & Safety Acts\n- Workers Compensation Acts\n- Tax Agent Services Act 2009 and Tax Agent Services Regulations 2009\n- Privacy Act 1988 (Cth)\n- Corporations Act 2001 (Cth)\n- Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth)\n- Any secondary legislation pursuant to primary legislation referred to above.\n\nIf you do not wish the personal information to be used in that manner, please contact Talgara Management\u2019s Privacy Officer by email on the contact details listed below and describe the type of personal information that you do not wish to be disclosed and the circumstances in which you do not consent to the use of that personal information. Talgara Management retains the right to use personal information of any nature where that use is not prohibited pursuant to the Privacy Act 1988 (Cth).\n\n# Access to and correction of personal information\nTalgara Management respects your right to access and correct your personal information.\nIf you require amendment to personal information of an employee which was provided by an employer you acknowledge and agree that Talgara Management is storing that information on behalf of the employer and any amendment or access to that information may, at the reasonable discretion Talgara Management, require the written consent of the relevant employer.\n\nWe may, if requested by a client, provide employees access to view and download their own payroll information (payslips and PAYG). This information is provided to our clients solely as a service and is not used for any other purposes, or made available to any other parties.\n\nIf you have a direct relationship with Talgara Management and you wish to request access to any personal information which Talgara Management may hold about you as a result of our information collection practices set out in this Privacy Policy, please contact Talgara Management\u2019s Privacy Officer by email on the contact details listed below. Talgara Management will deal with such a request promptly and in accordance with the requirements of the APPs.\n\nA reasonable access fee may be charged to cover Talgara Management\u2019s costs of providing the information to you unless the request is solely to correct personal information about you which Talgara Management holds.\nTalgara Management may require substantiation of any request to correct personal information.\nYou may request not to receive marketing communications from Talgara Management. Talgara Management aims to ensure such requests are complied with within five business days.\n\n# Complaints\nAny complaint regarding a possible breach of Talgara Management\u2019s privacy obligations may be directed to:\n- If you have a direct relationship with Talgara Management then the person at Talgara Management that you normally deal with and/or\n- Talgara Management\u2019s Privacy Officer (using the details below).\nThe Privacy Officer will investigate any complaint and notify you within a reasonable time-frame of the outcome of the investigation.\n\n[View our data breach procedure here](https://trionline.com.au/kb/195/)\n\n# Transfer of information overseas\nTalgara Management operates its business within Australia and all technologies and data storage is within Australia.\n\n# Cookies\nIf you interact with Talgara Management online, Talgara Management may use cookies and other technological tools to collect information about your computer and use of Talgara Management\u2019s website and applications. The information collected by these tools may include the IP address of the internet end-point of the device you are using and information about sites the IP address has come from, the pages accessed on our site, and the next site visited. We use the information to maintain, secure, and improve our websites and to enhance your experience when using them. Talgara Management treats this information as personal information when it is associated with your contact information.\n\nCookies are pieces of information that may be transferred to your computer\u2019s memory when you visit a website for record keeping purposes. Most Web browsers are set to accept cookies. We may use cookies to provide us with aggregate (anonymous) information on how people use our website and to help us to know what they find interesting and useful on our website. We do not link this information back to your identity or other information that you have provided to us. We do not store any information that identifies you inside cookies.\n\n# Changes to Privacy Policy\nFrom time to time, as Talgara Management updates and improves its service, Talgara Management may change this Privacy Statement. Talgara Management will publish these changes on its website at trionline.com.au/legal/privacy/. We therefore encourage you to please review our Privacy Policy or website periodically for changes. You agree that this Privacy Policy, as so varied, will apply to Talgara Management\u2019s collection and use of all personal information you provide to Talgara Management, including information relating to your employees.\n\n# Acceptance\nYour continued use of our websites, using products or services, requesting our assistance will acknowledge your acceptance of this Privacy Policy and the Terms of Use.\n\n# Indemnity\nYou indemnify Talgara Management (including its officers, directors, employees, agents, successors and assignees) against any cost, expense, loss, fine, penalty, damage or liability arising from any action, demand, claim or proceeding relating to any failure by you to comply with your obligations pursuant to this Privacy Policy.\n\n# Disclaimer\nThe information provided on the Talgara Management\u2019s web sites has been compiled for your convenience. Talgara Management makes no warranties about the accuracy or completeness of any information contained on these web sites.\n\nTalgara Management, including its directors, affiliates, officers, employees, agents, contractors, successors and assigns, will not accept any liability for any loss, damage or other injury resulting from the use of its websites.\n\nLinks to other web sites are provided for your convenience and Talgara Management is not responsible for the information contained on those linked web sites. The provision of a link to another web site does not constitute an endorsement or approval of that web site, or any products or services offered on that web site. Talgara Management will not accept any liability for the use of those links to connect to web sites that are not under our control.\n\nTalgara Management holds the copyright to this web site. Talgara Management grants you a limited license to download this web site via a browser for personal use only. You are not permitted to reproduce or alter this web site, or any copy of it, for any other purpose without the prior express written consent of Talgara Management.\n\nTalgara Management regards your privacy as important and will take all reasonable steps to ensure that if you have subscribed to receive notification of web site updates; your e-mail address will remain confidential.\n\nNothing in this Privacy Policy shall be read or applied so as to exclude, restrict or modify or have the effect of excluding, restricting or modifying any obligation or right implied by law (including, without limitation, the Privacy Act 1988 (Cth)) and which by law cannot be excluded, restricted or modified.\n\nHeadings used in this Privacy Policy are for convenience only and shall be ignored in construing this Privacy Policy.\n\nReferences to any document (including this Privacy Policy) are references to that document as varied, amended, consolidated, supplemented, novated or replaced from time to time.\n\nReferences to any law are references to that law as amended, consolidated, supplemented or replaced from time to time.\n\nTalgara Management reserves the right to make changes, modifications, additions, deletions and corrections to its web sites, at any time and without notice.\n\n# Contacting Us\n\n### Privacy Officer Contact Details\n\n```text\nTalgara Management Pty Ltd\nPrivacy Officer\nPO Box 359\nALSTONVILLE NSW 2477\n```\nEmail: [admin@talgara-management.com.au](mailto:admin@talgara-management.com.au)\nPhone: [(02) 6628 1274](tel:0266281274)","NoDownloadPDF":false,"RawContent":false,"ReferencedTitles":{},"Theme":"green"},"PushEnabled":false,"PushEndpoints":[],"RequiresMFA":false,"Session":{"Authority":-1,"Facility":null,"IsElevated":false,"Name":"No Name","NoStaging":null,"RealUser":null,"SubFacility":null,"Token":null,"User":null},"Sidebar":[],"Switcher":{"current":[null,null],"facilities":[],"isSN":false,"rosters":[],"servers":[]},"Theme":"blue","Title":"Talgara Privacy Statement","Version":"2025-07-14-22-01-17"}